Refund policy

This policy covers physical products purchased on Shop.Shipifi.com (e.g., packaging, supplies, accessories). For Shipifi software subscriptions and services, please see the separate Software Terms.

 

 

 

1) Easy Returns Window

 

 

  • You can request a return within 30 days of delivery.

  • Items must be new, unused, and in original packaging with all inserts/accessories.

  • Opened or partially‑used packaging supplies (e.g., tape rolls, label stacks, void fill) are not returnable unless defective.

 


Holiday purchases: Orders placed Nov 15–Dec 31 have a return window until Jan 31.

 

 

 

2) What’s Not Eligible

 

 

  • Custom, made‑to‑order, or printed items (including custom labels/packaging).

  • Clearance/Final‑Sale items and sample kits.

  • Items returned without an RMA or more than 30 days after delivery.

  • Goods not in resellable condition (used, dirty, cut, or repackaged).

 

 

 

 

3) Exchanges & Replacements

 

 

  • If an item is defective or damaged on arrival, we’ll replace it at no cost. See Section 6 for how to file a claim.

  • Need a different size/spec? Request an exchange. We’ll ship the new item when we receive and inspect the original.

 

 

 

 

4) Restocking & Return Shipping

 

 

  • No restocking fee on standard returns of unopened items.

  • We reserve the right to apply up to a 20% restocking fee on bulk/pallet returns or incomplete kits.

  • Return shipping is paid by the customer unless the return is due to our error, damage, or a verified defect.

  • Original outbound shipping is non‑refundable unless we made an error.

 

 

 

 

5) How to Start a Return (RMA)

 

 

  1. Locate your order number and take photos (sealed box + contents if opened).

  2. Email support@shipifi.com with subject “Return Request – Order #XXXX” and include reason + photos.

  3. We’ll issue an RMA number and a return label if applicable.

  4. Pack securely in original packaging; write the RMA on the outer box.

  5. Ship within 14 days of RMA issuance to our returns center:

 

Shipifi Returns
285 Northeast Ave
Tallmadge, OH 44278
United States
LTL‑sized returns: If your order shipped freight, we’ll coordinate an LTL pickup. Item must be palletized and protected; pickup fees may apply for buyer’s remorse returns.

 

 

 

6) Damaged, Missing, or Defective Items

 


Please contact us within 7 days of delivery.

 

  • Email support@shipifi.com with your order #, a description, and 3–5 clear photos (outer box, shipping label, inner packing, and the issue).

  • Keep all packaging until we resolve the claim. We’ll send replacements or a prepaid label as applicable.

 

 

 

 

7) Refunds — Timing & Method

 

 

  • Refunds are issued to your original payment method after the return is received and inspected (typically within 3–5 business days; banks may take an additional 3–7 business days to post).

  • If an item is returned used, missing parts, or beyond the return window, we may issue a partial refund or decline the return.

  • If you used a promo/bundle, refunds are adjusted to reflect the kept items’ full prices.

 

 

 

 

8) Wrong Address, Refused, or Undeliverable Packages

 

 

  • If a package is returned to us as undeliverable/refused, we’ll refund the item price minus original shipping and any carrier return fees, or reship at your request (additional postage required).

 

 

 

 

9) International Orders

 

 

  • Duties/taxes are non‑refundable. Returns must be shipped DDP (Delivered Duty Paid). Contact us for instructions before sending any international return.

 

 

 

 

10) Warranty

 

 

  • Many items carry a 30‑day limited warranty against defects in materials/workmanship. Some products may include a manufacturer warranty—contact us for assistance initiating a claim.

 

 

 

 

11) Contact Us

 

 

 


We’re here to help. If something isn’t right, reach out and we’ll make it right.